Customer Service
Contact Information
Feel free to contact us Monday through Friday 7AM to 6PM, evenings
and weekends by appointment or by chance.
Auburn Leathercrafters
42 Washington Street
Auburn, NY 13021-2499
E-mail: sales@AUBURNdirect.com
Telephone: (315) 252-4107
Orders: (800) 282-8761
Fax: (315) 252-4734
MADE IN THE USA. It means a lot to your
customers!
You will appreciate the quality craftsmanship of our handcrafted
products. We use only the finest full grain leathers and other
materials. We believe our customers must be given the best possible
service and the best quality products. Most importantly to us, our
business ethics and conduct must be beyond reproach and consistent with
our faith.
About Us
Auburn Leathercrafters is a family owned and operated business. Since
1950, we have been manufacturing dog collars, dog leashes, pet harnesses
and toys in the beautiful Finger Lakes Region of Central New York State,
USA. For three generations, our family members, along with our loyal
staff of skilled craftspeople, have been ready to assist you with your
stores' needs.
Experience has taught us that value is more than a number. Real value
comes from a quality product that is designed to last and that, even
though it may cost a little more, you and your customer can be assured
that you will not be disappointed. That is why we stand behind every
product we make.
Our staff spent years directly servicing retailers throughout the
Northeast and understand the unique concerns of small businesses. That
is why we have terms that are geared toward your needs.
- We have no minimum order!* Small orders are not a problem. In
fact we encourage them so you can keep your inventory fresh.
- We accept Visa, Mastercard, American Express, and Discover for
your convenience. Net 15 day accounts or COD terms may be granted
with approved credit application and credit card on file.
- Finance charges are applied after 30 days at 18% per annum.
- We ship most orders within 48 hours via FedEx or USPS. Shipping
charges are prepaid and added to your order unless otherwise noted.
- Contact us if you have questions about our products.
- Returns are accepted within 15 days. All claims should be reported
immediately. A 20% restocking fee will apply. Phone ahead for RA number.
We try to keep ordering and customer service simple. Even our
warranty is simple: If it's our fault due to materials or workmanship,
we'll repair or replace it for free. If it's your fault, let us know.
We'll do our best to fix it, perhaps at no charge to you, depending on
how good a "tail" you have to tell. (Beware, however. "Tall tails" will
be prudently sniffed out by our product returns department.) The bottom
line is that we want you and your customers to be happy. We will do our
best to help you make that happen.
We know that it takes a certain amount of trust to purchase from a
new source of supply. Every day we give our best to you so that we may
earn that trust. Thank you for allowing us the opportunity to earn that
trust.
Auburn Leathercrafters offers a variety of BANNERS and sales tools. Request yours and we will be happy to send them free of charge with your next order.
Coming soon: We will soon be offering, in one place, a page for our on-line customers to access images above and beyond those available on this site. Check back soon for availability.
Available to our wholesale customers: printable/faxable order forms for current months' specials. Click here for current sale order form.
*Please note that a $5 handling charge will be applied to orders
under $50.
|
