Q: Does AUBURNDIRECT.COM have a printed catalog?
A: Yes, we have a printed catalog. E-mail your request and we will
mail a copy to you. Our web site is an on-line catalog where you will
find the most recent product updates and dealer specials. Dealers may
follow our Member Login instructions to view our complete catalog and
Q: Does AUBURNDIRECT.COM accept credit cards?
A: Yes, we accept Visa, MasterCard, American Express and Discover.
Q: Do you ship internationally?
A: Yes. E-mail your inquiry to
Q: Does AUBURN LEATHERCRAFTERS offer custom made or
private labeled products?
A: E-mail your inquiry to
Q: What is AUBURN's guarantee?
A: We guarantee our products to be free of defects in materials and
workmanship. Any product that is misused cannot be guaranteed and could
result in harm to your customer's pet. As a responsible pet owner, care
must be taken in selecting the correct size and style product. Make sure
your staff is knowledgeable on the proper sizing of collars, harnesses,
leashes. Feel free to contact us at any time if you or your staff have
any questions. As always, encourage your customers to frequently inspect
and replace any item that has signs of wear.
Q: How should I care for my AUBURN LEATHERCRAFTER'S leather
A: Great Question! Leather is a natural product that will last a long
time with proper care. Occasional cleaning with leather care products is
a good idea and the use of leather conditioners is recommended. Both of
these products are sold in most shoe stores. Follow the instructions on
the labels of these products.
Q: After placing an order, how soon can I expect my delivery?
A: We ship most orders within 48 hours.
Q: My order arrived damaged. What should I do?
A: Care is taken in the selection, checking and packaging of
merchandise to avoid error. If discrepancies are found, claims should be
reported immediately. Damages and shortages must be reported to the
carrier within 72 hours. Because we ship most of our shipments via
FedEx, please call them immediately. Save the shipping materials and
damaged merchandise for their inspection.
Q: I am in Canada. Can you ship to me?
A: We ship Canadian orders via the US Postal Service. Orders must be
paid for in advance with a Credit Card, Certified Check, Cashier's Check
or Money Orders payable in US funds.
Q: The picture on your website is slightly different than the
item I received. Can you tell me why?
A: We make every effort to represent our products with the highest
integrity and to assure that the photos, drawings, pricing and
descriptions are correctly detailed. Sometimes type errors and
specification differences occur that are out of our control. We
apologize for any inconvenience. If you wish to verify product
specifications, please E-mail your inquiry to
us if you have questions about our products.
Q: Do you have paperwork to send with my return or exchange?
A: If you need to return an item, please complete the attached form and include with your return. An RMA number must be obtained prior to all returns. Note also, that a 20% restocking fee may apply. RETURN AUTHORIZATION FORM.
Q: What sales helps do you offer?
A: We have an assortment of banners and sales helps for your in-store display and staff training purposes which may be previewed by clicking here. At your request, we will be happy to include with your next order. Additionally, we are available at any time to answer any of your questions about our products.
Glossary of Terms
Buckle-End Collar: A Buckle-End Collar is a
collar where the buckle is at the end of the collar's strap.
Extended-Dee-Ring: An Extended-Dee-Ring pattern
refers to those collars where the dee-ring is at the end of the collar's
Latigo Leather: The word Latigo refers to a type of
leather that is tanned in a way that makes it especially soft and supple
with use. It is the same leather used for accessories in the
saddle-making trade, such as reins and cinches.
Bridle Leather: Our tan and black leather products
are made of Bridle Leather. Bridle Leather is used to make many of our
harnesses and collars because of its rich color and ability to withstand
harsh conditions and still look great. It is strong, firm, and resists
stretching. Bridle Leathers were developed to withstand the stresses and
strains that a horse puts its bridle through.
Natural Vegetable Tanned Skirting Leather: Vegetable
Tanning is a process where vegetable materials such as tree bark and
other materials are used in the tanning process. The result is a piece
of leather that is versatile enough to be used for a variety of
applications. Natural Vegetable Tanned Skirting Leather, the leather
used to make the best, hand-tooled saddles, pouches, and accessories, is
the same leather used for our harnesses and as a base for our red,
black, pink, blue, and yellow collars and Leashes.
Top Grain or Full Grain Leather: The Grain refers to
the surface of the leather. Top Grain or Full Grain Leather is the
portion of the hide that is the strongest. Because of this nature of the
cut, you may see slight variations in the surface that add to the beauty
and character of the piece.