FAQ's

Q: Does AUBURNDIRECT.COM have a printed catalog?

A: Yes, we have a printed catalog.  E-mail your request and we will mail a copy to you.  Our web site is an on-line catalog where you will find the most recent product updates and dealer specials. Dealers: Send in your completed LOGIN request form for dealer log-in and password.

Q: Does AUBURNDIRECT.COM accept credit cards?

A: Yes, we accept MasterCard, Visa, American Express and Discover.

Q: Do you ship internationally?

A: E-mail your inquiry to SALES@AUBURNDIRECT.com

Q: How do I properly determine the collar or harness size?

A: Click here to link to our SIZE GUIDE

Q: Does AUBURN LEATHERCRAFTERS offer custom made or private labeled products?

A: E-mail your inquiry to SALES@AUBURNDIRECT.com

Q: What is AUBURN's guarantee?

A: We guarantee our products to be free of defects in materials and workmanship.
Please understand that any product that is misused cannot be guaranteed and could result in harm to your pet. As a responsible pet owner, care must be taken in selecting the correct size and style product. Frequently inspect and replace any item that has signs of wear.

Q: How should I care for my AUBURN LEATHERCRAFTER'S leather products?

A: Great Question! Leather is a natural product that will last a long time with proper care. Occasional cleaning with leather care products is a good idea and the use of leather conditioners is recommended. Both of these products are sold in most shoe stores. Follow the instructions on the labels of these products.

Q: After placing an order, how soon can I expect my delivery?

A: We ship most orders within 48 hours.

Q: My order arrived damaged. What should I do?

A: Care is taken in the selection, checking and packaging of merchandise to avoid error. If discrepancies are found, claims should be reported immediately. Damages and shortages must be reported to the carrier within 72 hours. Because we ship most of our shipments via UPS, call 1-800-PICK-UPS (1-800-742-5877) immediately. Save the shipping materials and damaged merchandise for their inspection.

Q: I am in Canada. Can you ship to me?

A: We ship Canadian orders via the US Postal Service. Orders must be paid for in advance with a Credit Card, Certified Check, Cashier’s Check or Money Orders payable in US funds.

Q: The picture on your website is slightly different than the item I received. Can you tell me why?

A: We make every effort to represent our products with the highest integrity and to assure that the photos, drawings, pricing and descriptions are correctly detailed. Sometimes type errors and specification differences occur that are out of our control. We apologize for any inconvenience. If you wish to verify product specifications, please E-mail your inquiry to sales@auburndirect.com.

Contact us if you have questions about our products.

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