Customer Service

Contact Information

Feel free to contact us Monday through Friday 7AM to 6PM, evenings and weekends by appointment or by chance.

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Auburn Leathercrafters

Auburn Leathercrafters - Handcrafted in the USA since 1950

PROUDLY MADE IN THE USA

Our Philosophy About Customer Service

Our staff spent years directly servicing retailers throughout the Northeast and understand the unique concerns of small businesses. That is why we have terms that are geared toward your needs.

  • We have no minimum order!* Small orders are not a problem. In fact we encourage them so you can keep your inventory fresh.
  • We accept Visa, Mastercard, American Express, and Discover for your convenience. Net 15 day accounts or COD terms may be granted with approved credit application and credit card on file.
  • Finance charges are applied after 30 days at 18% per annum.
  • We ship most orders within 48 hours via FedEx or USPS. Shipping charges are prepaid and added to your order unless otherwise noted.
  • Contact us if you have questions about our products.
  • Returns are accepted within 15 days. All claims should be reported immediately. A 20% restocking fee will apply. Phone ahead for RA number.

We try to keep ordering and customer service simple. Even our warranty is simple: If it’s our fault due to materials or workmanship, we’ll repair or replace it for free. If it’s your fault, let us know. We’ll do our best to fix it, perhaps at no charge to you, depending on how good a “tail” you have to tell. (Beware, however. “Tall tails” will be prudently sniffed out by our product returns department.) The bottom line is that we want you and your customers to be happy. We will do our best to help you make that happen.

We know that it takes a certain amount of trust to purchase from a new source of supply. Every day we give our best to you so that we may earn that trust. Thank you for allowing us the opportunity to earn that trust.

Available to our wholesale customers: printable/faxable order forms for current months’ specials. Phone or e-mail for your copy.

*Please note that a $5 handling charge will be applied to orders under $50.

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